I recently had to start paying for a card at a nearby library that before October 1st was free to nonresidents. If my hometown library was funded at the same level as this town’s, and also offered reciprocal services to nonresidents it would be free. Ours offers free cards to nonresidents, but ours isn’t funded as well. Anyway, when they turned off my card, but before I got over there to pay the fee - my Library Elf account marked it as invalid and stopped checking that account - but I didn’t know it.
Today I got an email notice from that library that I had some items overdue - 3 DVD’s, each 5 days overdue. The late fee for DVD’s is $1 per day per item, so $15!! I replied to the email that I had been relying on the Elf to notify me and didn’t realize it has stopped when my card was invalid for one day, and mentioned that it was an expensive lesson. I didn’t ask for anything, just wanted them to know what had happened. I hate having late fees and suffer guilt when I do and felt the need to explain myself, lol.
A couple of hours later, I got an email from one of the library supervisors and she offered to waive the fees if I let her know when I return the DVD’s. Wow! I am very humbled by this and really wasn’t expecting any reply at all. And I’m so very grateful to not have to pay the $15 in late fees (which will be up to $18 tomorrow).